Security Information

In today's technology based world it's essential to protect yourself and your property from malicious individuals. Below are some tips to help protect your financial information

Password Security

It all starts here. Selecting a secure password makes it much harder for an attacker to "brute force" access into your account. Here are some tips for ensuring your password is secure:

  • Use 8 or more characters in your password
  • Use both upper and lower case characters, along with special characters in your password
  • Do not share your password with other individuals or write your password down. Regardless of your relationship to another individual it is best to avoid revealing or sharing a password of any kind.
  • Use different passwords for different accounts and services. Using the same password for online banking and your e-mail can make compromising your account much easier for an online attacker.
  • If possible avoid the use of your e-mail as your user name, since that information is easy to find out.
  • Do not use personal information in your user names such as social security numbers and birthdates, or information that can be easily obtained from social media sites.
Note: SunWest will never ask you for your online banking password!

Online Security

When you are browsing online it is important to understand when your connection to the web site is secure. At SunWest, we use an extended validation certificate to help you verify that you are connected to us and not an imposter.

SunWest now has two official websites:

  • www.sunwestecu.com - Operated by SunWest Educational Credit Union
  • www.netteller.com - Operated by Jack Henry & Assoc. in affiliation with SunWest CU
Your address bar should be green, start with https, and list SunWest Educational Credit Union or Jack Henry & Assoc as the owner. An example of this address bar is shown below:
ev green bar
Warning: If you ever do not see the green bar when connecting to our site - it could indicate that you are connected to a fraudulent site! Do not enter your user name and password!
Usually your browser will allow you to click in the address bar to obtain more information about the security certificate, including what business it was issued to. When connected to SunWest, you should see information similar to the following:
website identification

Alternative Security Measures and controls members should consider
  • Utilize antivirus software on your computer, and making sure its current and updated
  • Periodically change your passwords
  • Review and monitor your account on a frequent basis
  • Not downloading and installing software that is suspicious or the origin is unknown
  • Taking advantage of mobile alerts to be notified of suspicious account behavior
  • Setting your home computer to lock itself after a short time frame of inactivity

E-mail Security

Under most circumstances, e-mail is NOT a secure method of transmitting your sensitive information. Because of this, you should never send personally identifiable information (PII) that could be used to steal your identity through e-mail. Below are examples of this information:

  • Your online user name or account number
  • Your online password
  • Your social security number
  • Your driver's license number
Note: SunWest will never ask you for your personally identifiable information through e-mail!

Mobile Security

Accessing your SunWest account through our SunWest Mobile App has additional security built in. When you attempt to connect to your account the first time with a new device, you will be required to activate the device. Once activated, the device itself provides another factor to authenticate you, helping us make sure that all transactions are authorized.

Note: If your device is ever lost or stolen, or you no longer have access to your device, contact us immediately to have your device blocked
Here are some additional tips to keep your account secure with your mobile device:
  • Always configure a screen lock which requires you to enter a password or PIN after a period of inactivity.
  • Enable device encryption if possible. Most devices have this feature available and it is very easy to setup. Encrypting your device helps to protect your data if it is ever lost or stolen.
  • SunWest does not recommend saving your password on your device. Although the feature is available, it increases the risk of compromise if your device is ever lost or stolen.
  • Do not "root" or "jailbreak" your device. Doing so removes a layer of security which normally protects you if malware is ever downloaded to your device.

Commercial Accounts

For extra security and precautions it's recommended for owners of commercial accounts to perform periodic risk assessments and control evaluations on their own accounts.
Examples of this would include:

  • Securing Passwords by not leaving them out in the open and storing the passwords in a protected application
  • Performing Employee Background Checks
  • Being aware of the possibility of internal threats such as theft and fraud
  • Implementing policies and procedures such as:
    • Quick Removal of former employees
    • Dual control processes
    • Internal auditing processes
    • Password guideline policies
  • Keeping software up to date
  • Utilizing Anti-malware and Intrusion prevention applications and hardware

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